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filler@godaddy.com
Signed in as:
filler@godaddy.com
Your beauty treatment appointment is reserved specifically for you. Therefore we ask that you notify us at least 24 hours in advance if you wish to cancel or reschedule your appointment. We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If you fail to make the cancellation deadline you may be charged a percentage of the treatment price.
If you fail to show without giving any notice you will be charged the FULL treatment price if this is not paid I’m afraid another appointment can not be made in salon until the fee is paid.
We all can be running late at times and we will try our best to get you sorted if this is the case, however I just want to make you all aware that there is another line of ladies behind who are then affected as well.. so pretty please try and be on time
Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any corrections and if there was a fault on our side, rectifying the issue at the earliest convenience.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
We offer a three day guarantee for any extension problems or retention issues. If you notice any problems with your extensions/excess shedding, please reach out so we can fix the issue. After three days we are no longer liable and proper aftercare must be adhered to
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
If you have cold symptoms, such as cough/sneezing/fever, or feel poorly, please reschedule your appointment when you have no symptoms. You may be refused service.
Eating and drinking is not permitted during treatments.
Luxury does not offer monetary refunds on services rendered. If a client is unsatisfied with their service, they are urged to contact us to have corrections made on technical errors.
ALL deposits are non refundable.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be exchanged for salon credit or another product pending management approval.